Paying for a brand name has always been something I’ve tried to avoid. I’ve got the no-brand trash bags, the lookalike iPod Nano, and the generic Excedrin. Whenever I can get something just as good as the brand name, without paying the premium, I do it.
So when I became aware that I was paying about 3x more for my server than I needed to be, you can bet that my loyalty to the old place went into freefall. Sure–they’re known as the best managed hosting company on the net. But they’re also one of the most expensive!
Well, the other day it finally came to a head. See…migrating sites is no fun thing. To say the LEAST. And this had kept me from my normal reaction (JUMP SHIP!) for a long time. But, all my old software was getting pretty obsolete–so, I’d have to move to a new server anyway. I figured that this new server would be in the same datacenter, after all, they’d always been quick about answering my tickets and I figured the service was worth something…
And then they gave me a quote!! Holy Toledo!!! It was way expensive. And then, the saleswoman irked me by calling (I don’t take sales calls! So I let the voice mail eat it!) and when I updated the ticket with instructions to write me instead…she didn’t.
Well that did it. In one window, I was looking at a supposedly-serious quote for $150 more than I’d been paying…delivered by someone who was so interested in pulling some fast talk BS on the phone that she wouldn’t write. After I frothed for a while, I opened another window. This one, to the unmanaged server company that I’d seen recommended on forums. And then another one, to an outside server management firm–in case I really needed server management after all.
For less than the original bill, I could have everything that I wanted and then some. Even things that Company #1 had always refused to deal with.
I was going to have to do a migration anyway, so I figured that this was a great time to migrate away from the Big Brand at the same time. And by the next day, my credit card number had been entered.
I closed the ticket with the offer in it as “Unsatisfactory” and said that we had nothing else to talk about.
The next Monday (what happened to 24/7?! Sales was there on Saturday, after all!), I get a kind of boilerplate “we don’t want anyone to be unhappy…I can see your frustration with this ticket…blahblahblah” response along with a note that my contract was up at the end of the month and maybe she could offer me some re-signing deals then.
I told her that there was a “yawning gap” between anything they’d ever offered and the new place and that in any case, the money was already spent and, basically, buh-bye.
Sometimes I wish I would get motivated on stuff like this faster. I have never looked forward to a migration–until now!! I am soooo glad to be outta there and not feel like I’m getting taken to the wringer just because they are well-known. Also they did several irksome things. I had the feeling that this calling BS was from some higher directive. 6 months ago, I was harrassed, absolutely harrassed, by phone about some silly survey. Again they had ignored my complaints and instructions to write!! Only that time, it had gone on for WEEKS! Also some head sales guy made sure most of my complaints stayed outside of their normal ticket system. WHO’S ass was he kissing anyway?! It was clear that he had a brown nose from someone’s. What mattered to me was that the calls kept coming!! I had to delete messages for weeks–all of them left at godawful times of the morning when I wasn’t even up.
It’s not that one instance, or even two, are enough to move servers for. But these are only the last couple of aggravating things they’ve done. To list them all would take several posts. Each one isn’t much, but irritations like this add up on a company. Eventually, the service they provide clearly isn’t worth what they charge for it. And, my aggro-holding tank has passed the “full” mark.
What was once high satisfaction, is now a desire to get all my sites moved, ASAP. The only reason I’m not doing that tonight is because some additional hardware I ordered isn’t configured yet, so I have to wait for that. This hardware, at the other place, would have cost me more than the server itself! But at the new place, it not only fits into the budget, but even WITH it, the bill is lower than the old one!!
So what’s the upshot? Who’s this Company #1 that charges like it’s Rolls-Royce, but now has salespeople that act like they work for a used car lot? I’ll be glad to name ‘em. AFTER I get my sites safely outta there, so when they Google themselves and find this site, they can’t have any mysterious disk-wiping “glitches” “coincidentally” happen…
As for the actual IP/DNS change, it should be seamless, but you never know. If you see some 404s trying to pull up the Chronicle in the next few days, you know that there was a seam after all.