Sometimes I’ve Gotta Wonder…
what lousy experiences customers have had before they got to me!

Today on Merchant Site #2 I noticed this comment on one of the orders (there’s a box at checkout, where customers can add comments for their order):

Be very Careful!

And all I can do is wonder what had happened in his dealings with other merchants that brought that comment on?? Did someone ship him a flattened or otherwise broken item at some point? Or not put any packing material in with it?

In any case, when I ship the type of item in question, it’s packed well! If anything, there’s a bit of overkill involved! It’s a small item, so even with my smallest box, I have to put in a lot of peanuts.

It does remind me how important packaging is to customers, though. Sometimes I’ve wondered if I was too anal about it…I guess not!